JACQUELINE LUK

SUMMARY

Technical project manager with expertise in business applications, technical writing, software development life cycle and deployment.  Experienced in developing business relationships, improving process methodologies, and implementing change management and related training.  MBA graduate with focus in High Technology.

PROFESSIONAL EXPERIENCE

LINDA SEEGER INTERIOR DESIGN Scottsdale, AZ    (2005-Present)

High-End Custom Residential and Commercial Interior Design

Project Manager

·         Oversee all aspects of the design process while working directly under the principle designer.

·         Expedite critical tasks and actions as the liaison between the principle designer, suppliers, clients, architects, and builders.

·         Manage project deliverables such as finish schedule documents, proposal presentations, and site installations.

FAST 4 KIDS FOUNDATION Scottsdale, AZ    (2004-2005)

Driving Fast 4 Kids with Cancer

Executive Director

·         Organized community awareness and fundraising events for pediatric oncology programs, patients and their families.

EXHIBITONE CORPORATION Phoenix, AZ    (2002-2005)

Presentation and TelePresence Technologies

Process Engineer

·         Recognized twice as Employee of the Month.  In January 2003, for clearing documentation backlog for 26 “kling-on” projects in first 90 days from hire, and in February 2005 for consistently above par performance.

·         Re-engineered technical documentation methodology; created standardized templates and processes.

·         Managed project deliverables for U.S. Bankruptcy and District Courts’ courtroom technology installations, including quality control for AMX/Crestron touch panels, AutoCAD drawings, and client training materials.

ECERULEAN, INC. Tempe, AZ    (2001-2002)

Independent consulting - assisting companies with business management, ERP software selection, prospecting and recruiting, technical documentation and process implementation.

MICROAGE, INC. Tempe, AZ    (1996-2001)

Delivered technology consulting solutions and ISO 9001-certified, multi-vendor integration services to organizations and computer resellers.

Director, Client Solutions (2000-2001)

·         Recognized as top revenue-generating consultant with $40,000+ billable per month, assigned to Fortune 500.

·         Drove pre-sales initiatives by analyzing client business and diagnosing process improvements; by determining the most effective fit and recommended solution; and by preparing and presenting proposals that won potential clients. 

·         Managed post-sales client projects from initiation to completion, such as Electronic Data Interchange (EDI) implementation, business-to-business (B2B) e-procurement integration (Ariba, Commerce One), and web applications development (functional data management, content management, and knowledge management solutions).

·         Designed and implemented project management framework including client training programs, which increased efficiencies for internal organization of 55 associates and decreased processing time by 30%.

Enterprise Technology Consultant (1998-2000)

·         Achieved bottom-line overhead cost reduction of $500,000 by implementing strategic remote access solutions for segmented 20,000-user base.

·         Provided project management, Service Level Agreement management and budget coordination for Enterprise Technology organization of 75 associates. 

·         Interacted directly with executive level management on project directives and status. 

·         Certified 50+ locations for Y2K compliance.  Developed risk mitigation and contingency plans, and directed needed equipment replacement.  

Technology Integration Analyst (1996-1998)

·         Organized deployment schedule and training for 3000 associates migrating from Lotus cc: Mail to Microsoft Exchange.  Training coordination included curriculum design, facility scheduling, client registration, and support communication.

·         Served as Business Liaison to pre-qualify customer requests and business requirements, providing communication with internal business units, IT groups, and vendors throughout task completion.  Identified project schedule interdependencies and conflicts.

·         Managed the deployment of 700 personal computers with 10 technicians, delivering all systems three weeks ahead of schedule.  Team installed new workstations, reclaimed existing hardware, inventoried systems for asset management, and provided immediate customer support for upgraded clients. Reconciled project closure well within the $2 million capital requisition budget.

·         Developed and managed multiple concurrent technical project plans for IT deliverables, focusing on network and server upgrades.

Technical Assistance Coordinator (1996)

Awards:

·         Awarded Associate of the Month (June 2000) for highest individual contribution in revenue generation.

·         Commissioned to the Service 2000 Gold Crew in recognition of outstanding achievement for Y2K efforts in Q4 1999.

·         Recognized as the Q2 1997 MVP for managing successful Windows NT desktop deployment – within desired due date and under budget.

EDUCATION

Master Degree, Business Administration - High Technology Program, 2001

W.P. Carey School of Business, Arizona State University, Tempe, AZ

Gamma Beta Phi (academic honor/service society), 2000-2001

Bachelor of Science Degree, Mechanical Engineering, 1996

University Of California, San Diego, La Jolla, CA

University of California Regents Scholar and National Merit Finalist, 1990

Multicultural Enrichment Program for Outstanding Academic Performance, 1992

Published in Warren College Literary Arts Journal 1991 & 1992

PROFESSIONAL DEVELOPMENT

AMX Programmer I; Causing the Miraculous (Landmark Education), 2004

Wisdom Course (Landmark Education), 2003

The Landmark Forum, Forum in Action Series, Advanced Course (Landmark Education), 2001

MCPM Project Management the MicroAge Way; Network Basics, 1999

Definity G3 Release 6 World Class Routing (Lucent Technologies), 1999

Definity ACD with Vectoring Administration (Lucent Technologies), 1998

Spanish Conversation / Composition (Arizona State University), 1998 - 1999

Definity ProLogix System Administration, R6 Software (Lucent Technologies), 1998

Supporting Microsoft NT 4.0 Core Technologies; Administering Microsoft Windows NT 4.0, 1998

Definity Audix Administration (Lucent Technologies), 1998

Remedy AR System for Users, 1998

Microsoft Project 4.0, Level 1 and 2, 1997